Privacy Policy

Genshin.inc is operated by an individual seller and acts as the controller of personal data processed through the Store. Contact for privacy requests: maylol756s@gmail.com.

Account data: email and password hash for your site account. Order data: purchased items, amounts, currency, payment method, status and support correspondence. Game credentials: login, password and one-time codes required for fulfillment — handled as high-sensitivity secrets (see section 4).

Technical data: logs necessary for security and operation of the service. We never store full bank card details; card payments are processed by the payment provider.

To fulfill orders, process payments, provide support, send transactional notifications (order created, paid, started, completed, refund events) and to operate the referral program.

We do not sell personal data. Data is shared only with processors required to run the service, as described in section 5.

Game logins, passwords and verification codes are encrypted with a key stored outside the database, are accessible only to the operator assigned to the order, are never written to logs, emails or Telegram, and are permanently deleted immediately after order completion or 10 minutes after storage, whichever comes first.

Credential access is audited (who accessed, when, for which order) without recording the secrets themselves.

Depending on the features enabled, the Store uses: Netlify (hosting), Supabase (database and authentication), Stripe, PayPal and the configured cryptocurrency payment provider, LiveKit (screen share), Telegram and the configured email delivery provider. Platega will be added as a payment processor after connection.

Order, payment, delivery and support records are retained for at least 6 months after the transaction to prevent fraud, process refunds and meet payment-provider requirements. Account data is kept while the site account exists. Game credentials follow the shorter deletion period in section 4.

You may request account deletion via support. Data required for tax, fraud-prevention or dispute obligations may be retained as required by law.

You may request access, correction or deletion of your personal data by contacting maylol756s@gmail.com or the support page. The Store responds within a reasonable timeframe.

The Store uses strictly necessary storage for session, language and currency preferences. No third-party advertising trackers are used.