Refund Policy

A refund is possible only if the order has not started fulfillment. Once the digital goods have been delivered (the purchase is visibly completed on the live screen share and confirmed in your account), the order is considered fulfilled and is non-refundable.

A refund is issued when payment was received but fulfillment never started, fulfillment failed for reasons on the Store's side, the same order was paid twice, or the order was cancelled before completion.

Approved refunds are credited exclusively to the internal balance of the buyer's site account. The balance can be used for future orders. Cash withdrawal is not provided unless required by mandatory law.

The order was completed as described; the buyer provided incorrect account or server data and the delivery went to the wrong account; the buyer's game account was restricted by the publisher for reasons unrelated to the Store's actions.

Open a ticket on the Support page or write to maylol756s@gmail.com with your order ID. Refund requests are reviewed within 5 business days. If approved, the amount is credited to the internal balance.

Refund decisions rely on order, payment, delivery and support records retained for at least 6 months after the transaction. Mandatory consumer rights that cannot be excluded by these Terms remain unaffected.